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Terms of service

Last updated August 4, 2026.

These terms govern your use of the Shopyra website and any Shopyra app you install on a Shopify store. Installing an app, or using this site, means you accept them. They apply to every Shopyra app and replace any terms previously published for an individual app.

How we handle data is covered separately in our privacy policy, which forms part of these terms.

1. Who you are contracting with

Shopyra is operated by Zakaria Binsaifullah, trading as Shopyra, who leads a team of 3. Throughout these terms, "we" and "us" mean Shopyra; "you" means the merchant installing an app or using the site.

Reach us at hello@shopyra.app.

2. What we provide

We build software that runs alongside your Shopify store — currently Slidify and TapTalk and Tabilo, with more in development. Each app's own listing describes what it does; nothing on our marketing pages forms part of this contract unless repeated here.

We may add, change or remove features. Where a change materially reduces what an app does, we will tell affected merchants before it takes effect.

3. Your store and your content

You need an active Shopify store and the authority to install apps on it. You keep ownership of everything you create through our apps — your slider content, your agent profiles, your configuration. We claim no rights over it beyond what is needed to run the service for you.

You are responsible for what you publish through our apps: that it is lawful, accurate, does not infringe anyone's rights, and complies with Shopify's own terms. That includes any claims you make to shoppers — if you use our apps to display stock levels, urgency messaging or similar, the accuracy of those claims is yours, not ours.

4. Billing

Paid plans are billed through Shopify's Billing API and appear on your regular Shopify invoice. We never see or store your card details. Charges recur until you cancel or uninstall.

Because Shopify owns the billing relationship, refunds follow Shopify's process. Contact us at hello@shopyra.app and we will help rather than send you away.

Where an app offers a free tier, we may change what it includes. Existing installs get notice before a free tier is reduced.

5. Acceptable use

You agree not to:

  • Use our apps to show shoppers information you know to be false.
  • Reverse engineer, decompile, or attempt to extract the source of our services.
  • Circumvent plan limits, rate limits, or access controls.
  • Resell, sublicense, or white-label access without our written agreement.
  • Use our infrastructure to store or transmit unlawful content or malware.
  • Interfere with the service's operation or with other merchants' use of it.

We may suspend or terminate an account that breaches these terms. Where it is safe and lawful, we will tell you why first and give you a chance to put it right.

6. Availability and support

We aim for high availability, but standard plans carry no contractual uptime guarantee. The service depends on Shopify and on our infrastructure providers, and outages in either can affect it.

Support is by email at hello@shopyra.app. We answer as quickly as we can and usually within hours on weekdays, but response times published on this site are targets rather than contractual commitments.

7. Third-party services

Some features hand off to services we do not control. Chats started through TapTalk continue on WhatsApp under Meta's terms. If you connect a Slack webhook or a notification email, delivery depends on that provider. Products and pages our apps link to are your own. We are not responsible for third-party services, and your use of them is governed by their terms.

8. Intellectual property

We keep all rights in our software, designs, documentation and brand. Installing an app grants you a non-exclusive, non-transferable licence to use it on your store for as long as your subscription is active. It grants nothing else.

9. Warranties

The service is provided "as is" and "as available", without warranties of any kind beyond those that cannot be excluded by law. We do not warrant that the service will be uninterrupted, error-free, or that it will produce any particular commercial result. Nothing we publish about conversion, performance or revenue is a promise about your store.

10. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to the service is limited to what you paid us in the twelve months before the event giving rise to the claim. Where you have paid us nothing, our liability is limited to resupplying the service.

We are not liable for indirect or consequential loss, including lost profits, lost sales, lost data or loss of goodwill. Nothing here limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be limited.

11. Your responsibility to us

If a third party brings a claim against us because of content you published through our apps, or because you used the service in breach of these terms, you agree to cover the reasonable costs of defending it.

12. Termination

You can uninstall at any time from your Shopify admin. That ends the subscription at the close of the current billing period; Shopify does not pro-rate part-months. Our apps remove their own theme assets and metafields on uninstall, and your data is deleted on the schedule set out in the privacy policy.

We may terminate for a material breach of these terms, or if we discontinue an app — in which case affected merchants get reasonable notice and any prepaid unused fees back.

13. Trademarks

Shopify is a trademark of Shopify Inc. WhatsApp is a trademark of Meta Platforms, Inc. Shopyra is an independent developer and is not affiliated with, endorsed by, or sponsored by Shopify Inc. or Meta Platforms, Inc.

14. Changes to these terms

We may update these terms. When we do, the date at the top of this page changes. Material changes are announced to merchants with active installs before they take effect, and continuing to use the service afterwards means you accept the revised terms.

15. Contact

Questions about these terms: hello@shopyra.app.